Return & Refund Policy

If you are not completely satisfied with your order, you may return it for store credit or exchange within 5 days of the initial shipment date. This date will be listed on your invoice you receive with your merchandise. Any merchandise purchased at one of our Trunk Show or Pop Up locations are FINAL SALES and no returns or exchanges are accepted. Sorry we cannot accept exchanges or refunds on jewelry, special order or sale items. Merchandise must be returned in NEW, original condition, free of stains or odors, with tags attached, at the customer's expense. Original shipping and handling charges are non-refundable. Exchanges or store credit, in the form of a gift card, will be processed once your return is received. We reserve the right to decline any returns not sent to us in the above condition.

We must be notified via email within 24 hours if there has been any damage to your shipment. All exchanges should be directed to the following address with a copy of the original receipt:

 

3139 W. Holcombe Blvd. Suite 2098
Houston, TX. 77025
Phone: 844.3TOTHET
Email: info@shoptothet.com

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